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1326 N. Rand Rd
Arlington Heights, IL 60004
(847) 398-1650
 
234 W. Northwest Hwy
Barrington, IL 60010
(847) 382-9200

Dedicated to the Sport of Cycling Since 1976

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Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item (in sale condition) within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Three shipping options are offered for merchandise delivery:

Standard Ground Rates Charge
$0-$20.00 $4.95
$20.01-$50.00 $6.75
$50.01-$100.00 $7.95
$100.01-$175.00 $9.95
$175.01+ $10.95
Wheels Above + $10.00
Frames Above + $20.00
Bicycles (See item for eligibility)

Above + $30.00

Tandems (See item for eligibility)

Above + $200.00


2nd Day and Next Day Service is available for an additional charge.  Should you select either of these options we will contact you with the applicable shipping charge for your order.

Note: Orders usually ship two business days after being placed.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

For shipping outside the Continental United States, please call Village Cycle Sport at (847) 439-3340.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

IN-STORE PICKUP

Most orders will be ready at the Elk Grove location or our Arlington Heights location after 4:00 pm the next day if received by 11:00 am (Monday through Friday). Orders placed after 11:00 am or on the weekend can be ready the same day if you would kindly alert us by phone (847 439-3340) that you placed an order. Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 10% restocking fee will be charged.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. The item must be in the original packaging.
Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone (847 439-3340) or e-mail (orders@villagecyclesport.com).

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling (847 439-3340) or sending us an e-mail (info@villagecyclesport.com).

 
Arlington Heights Barrington
1326 N. Rand Rd
Arlington Heights, IL 60004
(847) 398-1650
234 W. Northwest Hwy.
Barrington, IL 60010
(847) 382-9200